Which office do I contact for common problems?

A quick guide to who handles what at METU: the Registrar (Ogrenci Isleri) for registration, records, transcripts, and student documents; the International Students Office (ISO) for visa, residence-permit guidance, and newcomer support; the Dormitories Directorate for on-campus housing; the School of Foreign Languages for English proficiency and prep; the Computer Center for accounts and Wi-Fi; and your department secretariat and advisor for course and curriculum questions. Use the official contact details on each unit's page.